New Patient Information 2018-06-06T19:11:09+00:00

New Patient Information

Thank you for visiting Clinical Neurology Specialists West.

Are you looking to become a new patient? Then please read through the following new patient information section to acquaint yourself with our office and some of our policies and procedures and to ensure a prepared initial appointment. The more prepared you are and the more prepared we are, the more likely we can meet and exceed your initial expectations for a first visit.

If you have recently relocated to the Las Vegas Valley and have seen or currently seeing a neurologist from your previous home area, then please inform our scheduling staff. We accept most but not all transfer of care cases where you have seen a previous neurologist. Our team will need to review your case prior to scheduling to ensure that we can meet your current neurological needs and care plan.

Business Office Hours

Monday – Friday 8:00 AM to 4:30 PM

Neurology Clinic Hours

Monday – Friday 7:00 AM – 4:00 PM (end times may vary)

Contacts

New Patient Scheduling / Rescheduling – Call (702) 804-4949

Established Patient Scheduling / Rescheduling – Horizon Location – Call (702) 804-1212

Established Patient Scheduling / Rescheduling – Flamingo Location – Call (702) 804-6555

Health Insurance– CNS neurologists participate with many national and local health insurance plans. One of the best ways to verify if a CNS neurologist is on your health plan is to contact the Member Services Department at your insurance. You can usually find this phone number on the back or front of your health insurance card or this also may be printed in your member’s handbook.

Not In-Network Plans

If you have one of the following health insurance plans, then check with your insurance to see if you have “Out of Network Benefits”. Out of network financial responsibility may be higher. If you have any questions, then please call your insurance company. CNS Billing Department can be reached at (702) 804-1574 for further assistance prior to scheduling an appointment if you have an out-of-network health plan.

  • Humana Gold Plus (HMO)
  • Anthem Blue Cross and Blue Shield Pathway (HMO)
  • Anthem Blue Cross and Blue Shield Pathway (PPO)
  • Premera Blue Cross (Medicare Advantage Plan)
  • Prominence (HMO)
  • St. Mary’s (HMO)

Financial Payment Policy – It is our payment policy to collect the appropriate payment due from you at the time of service prior to being seen. This may only be your co-payment, deductible and/or co-insurance, but we do ask for payment at the time of your visit. CNS accepts most major credit cards.

Co-payment – The part of your medical bill that must be paid each time the you visit the physician/provider. This is a pre-set fee determined by the health insurance policy. Reminder, when looking at your member manual you should be looking for “Specialist Co-payment” this is often higher then seeing your primary care physician so be prepared to pay more as determine by your insurance plan – Thank You.

Deductible – The amount you must pay for medical treatment before your medical health insurance company starts to pay. In most cases, a new deductible must be satisfied each calendar year. With this in mind – Do Not Wait until the end of the year to try to schedule your appointments. Often times this is a busy period and many people are trying to do the same thing as you. Be prepared and call 2-3 months prior to your insurance end-of-year deductible date.

Co-insurance – The part of your medical bill, often in addition to a co-payment, that the you must pay. Co-insurance is usually a percentage of the total medical bill allowable by your insurance.

If you have any billing or insurance questions after reading this information please call (702) 804-1574 prior to scheduling. Our patient registration forms, which includes the privacy notice acknowledgement form can be completed prior to your scheduled visit. These forms can be downloaded and once completed can be faxed to (702) 804-1273 or you can bring them to your scheduled neurological consultation appointment and provide them to the front desk representative.

Form Requests – Please note that CNS does not accept requests for disability forms, FMLA for non-patients or provide disability ratings or functional capacity examinations.

CNS may be able to assist you with the following type of requests:

  • Patient-only FMLA Forms
  • Nevada DMV DLD-7 Form
  • Nevada Disabled Parking Permit Form
  • all other requests are reviewed on a case-by-case basis

Please note that after you have paid the form fee and submitted the form or other request to the front desk representative your request may take up to 10 business days or more to be reviewed by your provider. If your neurologist is not available at the time of your request, then this wait time may be increased. A form fee of $50 will apply and will be collected at the time of your request. Please call or see the front desk representative for more details. If your neurologist does not accept your request – you will have your form fee refunded.

Prior Authorization– Your neurology consultation and subsequent follow up visits may require a referral and or a prior authorization. This depends on your health insurance plan. If you are a new patient and have additional questions, then please call one of our new patient scheduling representatives at (702) 804-4949.

If you have already established your neurological care with our office and if you have questions about your upcoming follow up or testing appointment, then please call one of our front office representatives at (702) 804-1212.

Prior authorization or pre-certification for services obtained from your insurance carrier or insurance carrier’s TPA does not guarantee payment of medical services. This means to you and your physician office that your insurance carrier cannot guarantee that your medical claim will be paid prior to having the procedure or service. It is your responsibility to know and call your insurance plan to verify that these services are a covered benefit.

Appointment Cancellation Policy– Please call 48 hours (or as soon as practical) prior to your appointment if you need to cancel or reschedule your appointment with us. We may attempt to reach you on the day of your appointment when you have not arrived for your scheduled appointment time. We consider past your scheduled appointment time as late. The provider may still be able to see you, but plan to be in the office for longer then you had expected or to have your appointment rescheduled to a later time that day or to an alternate date.

Please note that a No Show Fee may apply if you do not show for scheduled appointment.

Prescription Requests–Refill requests for previously prescribed medications at our office must be called in at a minimum of one week before your medication runs out. This allows for time that may be needed to process your request and if some cases your medication may require special forms to be completed by the provider and/or prior-authorization. CNS welcomes your requests faxed in by your pharmacy to 702-804-1273. Please call for prescription refills (702-804-1212) Monday through Thursday between 8:00 a.m. and 4:00 p.m. When calling the office please provide the following information:

  • Patient’s Name (with spelling).
  • Patient’s Unique Identifiers.
  • Medication Name (e.g. Aricept 10 mg) and amount being requested (e.g. 30 day supply).
  • Pharmacy name and phone number (fax number if available).
  • Phone number where you can be reached if we have additional questions.

Take all medications as prescribed. As with all medications that are prescribed for you, based on knowledge of your personal needs and medical background, sharing your medications with others is both medically contraindicated and against the law.

Please do not request a refill of a narcotic as these requests will not be reviewed. If you feel a narcotic should be part of your treatment plan, then please discuss this with your primary care physician and/or with your neurologist physician for available referrals to a pain management specialist.

Emergency Calls – For calls that are an emergency, please dial 911. The office does not provide emergency services. For emergency services please call local emergency services, seek out a local hospital, or local urgent care facility.

Registration FormsDownload Registration Form

Please bring the following additional information to your visit, if you have not already faxed or brought this information to the practice prior to your scheduled visit:

  • Current Primary Health Insurance Card
  • Current Secondary Health Insurance Card (if applicable)
  • Current Tertiary Health Insurance Card (if applicable)
  • Government issued photo identification (e.g. a NV Driver License, NV ID Card, etc.)

New to Nevada? – Welcome!– Here is the Nevada DMV Link for New Residents.

Get Connected with CNS on Facebook www.facebook.com/cnsnevada

While checking in you will be asked to review and acknowledge our Financial Payment Policy and complete additional forms as needed.

Patient Care

CNS’ recognizes and respects the diverse backgrounds and culture of our patients and makes every effort to equip our care providers with the knowledge and resources to respect each patient’s background and needs. We treat all patients with respect and dignity, providing care that is both medically necessary and appropriate. We involve patients in the treatment process and decisions affecting their care whenever appropriate.

Patients are informed of their right to refuse services and procedures as appropriate and to be informed of all health and legal consequences of their refusal or non-compliance to treatment plan orders.

We make no unlawful distinction in the availability of services or care of patients based on race, ethnicity, religion, gender, sexual orientation, national origin, age, disability, veteran status or other protected-class status.

We appreciate you and your referring healthcare provider in selecting Clinical Neurology Specialists for your neurological care and look forward to seeing you.

To Learn More About An Appointment

To learn more about establishing neurological care with neurologist at Clinical Neurology Specialists, please contact us for further assistance.

CONTACT CNS