Before Scheduling Your First Visit
If you have recently relocated to the Las Vegas Valley or are transferring care from another neurologist, please inform our scheduling staff. All transfer-of-care cases must be reviewed before scheduling to ensure CNS can meet your care needs. Not all cases are accepted.
What to Bring to Your First Appointment
- Primary health insurance card
- Secondary and tertiary insurance cards (if applicable)
- Government-issued photo ID (e.g., Nevada Driver’s License or State ID)
Patient Registration
CNS offers both electronic registration (eRegistration) and in-office paper registration. Our scheduling team will guide you through the process.
Insurance & Billing Information
CNS participates in many national and local health insurance plans. To confirm coverage, please contact your insurance carrier’s Member Services (typically listed on your insurance card).
Financial Policy
We collect payment at the time of service, including:
- Specialist co-payments
- Deductibles
- Co-insurance amounts
We accept most major credit cards.
Understanding Your Costs
Co-payment
A preset fee is determined by your insurance for each visit. Look for “Specialist Co-payment” in your member handbook.
Deductible
The amount you must pay each year before insurance covers your care. Schedule visits at least 2–3 months ahead of your deductible reset to avoid end-of-year delays.
Co-insurance
A percentage of your bill that you are responsible for, in addition to your co-pay.
Form Requests
CNS may assist with the following form types for current patients only:
- Patient-only FMLA forms
- Nevada DMV DLD-7 Form
- Disabled Parking Permit
Important Notes
- $50 form fee applies and must be paid at the time of request.
- Allow up to 10 business days for processing.
- If your neurologist is unavailable, the wait time may increase.
- If the provider declines your request, your form fee will be refunded.
CNS Does Not Complete
- Disability rating forms
- DOT forms
- Immigration forms
- FMLA forms for non-patients
- Functional capacity exams
Prior Authorization and Referrals
Your consultation or testing may require a referral or prior authorization, depending on your insurance. Please check with your insurance carrier prior to your visit.
Prior authorization does not guarantee payment. Always verify covered services directly with your insurance provider.
Prescription Refills
Please call at least one week before running out of your medication.
Refill Request Hours
Monday- Thursday, 7:00 AM – 3:00 PM
Information to Provide When Calling
- Patient name and date of birth
- Medication name, dosage, and amount requested
- Pharmacy name, phone number, and fax number (if available)
- Callback number for questions
Important
Narcotic medication refills will not be reviewed.
Discuss pain management options with your CNS provider or primary care physician.
Appointment Cancellation Policy
Please notify us at least 48 hours in advance if you need to cancel or reschedule.
If you arrive late:
- Your appointment may be delayed, rescheduled for later that day, or moved to another date.
- No-show fees may apply.
Emergency Information
CNS does not provide emergency services. In case of emergency:
Dial 911 or go to the nearest emergency room or urgent care facility.
Our Commitment to Patient Care
We treat all patients with compassion, respect, and cultural sensitivity. Our providers work with you and your care team to deliver appropriate, medically necessary treatment. Patients have the right to:
- Be involved in care decisions
- Refuse treatments or procedures
- Be informed of the consequences of refusal
CNS does not discriminate based on race, religion, gender, sexual orientation, national origin, disability, age, veteran status, or any protected class.
