Please review this Neurology FAQ list for the most frequently asked questions by new patients. This list is not limited to the following. If you have any additional questions, then please call the new patient scheduling line at (702) 804-4949 Monday – Friday 8:00 AM to 4:30 PM.
Q: Do I need a physician referral?
Yes. Most insurance companies also require that you coordinate a referral from your primary care physician or other healthcare provider to obtain specialty care. > Learn more about how your doctor or provider can Refer to CNS.
Q: Do you participate with my insurance plan?
CNS neurologists participate with many national and local health insurance plans offered in Nevada. One way to verify a physician’s participation with your specific plan is to contact your plan’s member services department. You can usually find this phone number on the back or front of your health insurance card. This may be printed in your member’s handbook. You can also call one of our billing representatives at (702) 804-1574 to verify if we accept your health insurance plan.
Q: Will a co-payment be collected at each visit?
If a co-payment is due, then yes.
When a physician is contracted with your health insurance the insurance requires the physician to collect your co-payment, co-insurance, etc. This is collected at the time of service prior to being seen.
Neurology FAQ: Why must I show my insurance card at each visit?
Our office policy is to verify your insurance prior to your visit. Often, insurance plans can make changes, such as your group number or your covered benefits, even though you stay with the same plan. You or your employer may also change plans. In order to most accurately bill your health insurance on your behalf, we strive to verify this information before you are seen.
Q: If my insurance refused to pay for services received, will I be responsible for the charges?
You are responsible for any amount that is not payable by your health insurance plan. This is usually mailed to you by your insurance plan. This called the Explanation of Benefits Statement or similar document.
Q: What should I bring to my new patient appointment?
If your primary care physician, primary care manager, or other healthcare provider has already sent the specialists neurology referral and pertinent medical records, then please bring your health insurance card(s), government issued photo ID, and a list of your current medications, current allergies, etc.
Please note that CNS may not always receive these initial referral documents prior to your appointment and it is always good to be prepared and bring a copy.
If you are currently taking any medications, over-the-counter supplements, etc., then please bring with you a readable and accurate list. This will usually include the names, dosages, who prescribed it and for what reason being taken and how you currently take them.
We do ask you to complete new patient registration forms. Please arrive at least 30 minutes prior to your new patient appointment to complete these forms and take care of any financial responsibilities.
Neurology FAQ: How do I request my medical records?
If you already have a medical records authorization on file, then submitting a request for your medical records can be done in one of the following ways:
- By Fax: (702) 804-1273
- By Phone: (702) 804-1212
- By Mail: 1691 W Horizon Ridge Pkwy., Suite 100, Henderson, NV 89012 ATT: Medical Records
- In Person: Please speak to either the check in staff or check out staff
If you need to update your existing PHI release on file or it has expired, then submit a new Medical Records Authorization.
Receiving your records can be done in one of the following ways:
- By Fax to your referring physician/healthcare provider treating you. Please note that we do not fax to personal or personal business fax lines per office policy.
- By Mail to your address currently on file. If you have a new address, then we may ask you to fill out a new authorization form to verify this new address prior to releasing.
- By Secure Email. Please contact the office and speak to medical records to learn more about this option.
- In Person, provide us with enough notice to prepare your records and have them ready at the front desk of your preferred location. Please note that you or your authorized representative will be asked to provide a government issued Photo ID and sign out the records. It is best to arrive between Monday – Thursday during business hours.
A copy fee as determined by the State of Nevada may be charged as applicable.
Q: What is your appointment cancellation policy?
Please see our Office Policies for the most current information on appointment cancellations or call the office and ask for the Office Manager.
Q: When will I receive my test results?
Test results are provided in-office at a specialist office visit. If you believe that all your test(s) are completed and need to schedule a follow up appointment, then please contact our office at (702) 804-1212. As a reminder, even if you completed your testing the report may not yet be available. If you have the report, then please fax in or bring in a copy (e.g. imaging report, lab results, specialist office visit report, etc.). Reports can be faxed to (702) 804-1273.
Neurology FAQ: How can I contact my neurologist after business or clinic hours for an emergency?
For calls that are an emergency, please dial 911. The office does not provide emergency services. For emergency services please call or seek out local emergency services, like a local hospital, or local urgent care facility.
To prevent running out of medications after hours or over the weekend your refill requests for previously prescribed medications from your neurologist must be called in at a minimum of one week or more before your medication runs out. This allows for time that may be needed to process your request and if some cases your medication may require special forms to be completed by the provider and/or prior-authorization. Learn more by reading our Office Policies.
If a non-emergency call is made after hours, over the weekend, or on a holiday, then when you call the office you will be transferred to the answering service. Provide your name, phone number, and reason for the call. Your message will be relayed to the physician on call as appropriate or your message will be taken and once the office reopens we will return your call as soon as possible.
Q: Do you accept Workers Compensation cases?
We work with many local and national worker’s compensation carriers.
Our office must coordinate with your Worker’s Compensation Adjuster, Case Manager, or Nurse Manager prior to scheduling your appointment. Please have them call our New Patient Scheduling Department at (702) 804-4949.
Neurology FAQ: If I was involved in a work accident or have an attorney for my healthcare treatment, can I still be seen?
If you have an attorney or a worker’s compensation claim, then provide this information to our office. Coordination of your treatment and care is usually required prior to making an appointment.