March 18, 2020

CNS has been closely following COVID-19 and its impact to our communities. We place the safety of our patients, visitors, staff, and community as our Number #1 concern. As you may have seen, while visiting our facilities, we have already been making adjustments to our facilities over the last weeks and to our daily operations to keep everyone as safe as possible. The specific measures we have taken, following the CDC guidelines, to try to prevent the spread of the virus include, but not limited to, some of the following:

  • Additional routine sanitation and cleaning
  • Ensuring the restrooms and hand washing areas are continually checked for appropriate levels of antimicrobial soap
  • Working with local medical supply vendors, to maintain our supply of hand sanitizers and tissue paper in every patient exam room and waiting areas
  • Increased social distancing in patient / visitor waiting areas by staggering chairs
  • Removed non-essentials fixtures and magazines from lobbies and patient exam rooms
  • Removed self-serve lobby coffee stations
  • Removed any barriers from all trash receptacles in all areas to allow for touch free disposal of discarded tissue to regular trash
  • Posted additional signage, for example, “CDC Compliance Bulletins”
  • Posted “Hand Hygiene | Respiratory Hygiene | Cough Etiquette” posters and guidelines in both English and Spanish
  • Restricted Visitor Policy, for both patients and staff, which is also posted, both on the CNS Website and in the facilities
  • Implemented restricted access points, with infrared temperature control before checking in to screen patients and visitors for the symptoms of fever, cough or flu-like symptoms and if found, will be kindly asked to not visit the clinic and call to reschedule their appointment.
  • Revised and updated patient appointment reminder interactions, which are automatically sent out by email and by phone, reminding scheduled patients about their appointment date and time and also additional information (e.g. Restricted Visitor Policy)
  • CNS’ New Patient Scheduling, before scheduling new patients, ask the CDC Interim Infection Prevention and Control Recommendations, which include if they or their visitor (if one) have any symptoms of fever or acute respiratory illness, if so, to contact their primary care physician first before we schedule an appointment

The Clinic Visitor Policy is intended to provide additional safeguards for our adult patients, families, children, visitors and caregivers through decreased exposure to individuals who may have been exposed to the novel corona virus that causes COVID-19.

Due to the changing nature of COVID-19’s presence in Nevada, this policy will be revised accordingly in response to circumstances.

We apologize for any inconvenience and thank you for your understanding.

To learn more about local COVID-19 information, go to the NevadaHealthResponse.nv.gov website and/or contact your primary care physician for other resources that may be available in your area.

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