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Our business hours are Monday through Friday 8:00 A.M. to 4:30 P.M. Please note that clinic hours may vary by location.
Thank you for choosing Clinical Neurology Specialists and welcome to our practice. Please familiarize yourself with the below office policies. Additional policy information may be posted in the office and on registration documents.
Form and Letter Requests
Please note that CNS does not accept requests for disability forms or provide disability ratings/functional capacity examinations.
Please note that form and letter requests require at least 10 business days to be reviewed and completed. A form fee may apply and will be collected at the time of your request. Please see the Registration Desk for more details.
Clinical Neurology Specialists requires a referral for your initial office visit. Office visits are by appointment only and may vary according to each Provider's schedule. If you have any questions or unable to obtain a referral, then please call the Scheduling Department at 702-804-4949.
Please call 48 hours (or as soon as practical) prior to your appointment if you need to cancel and reschedule. We may attempt to reach you when you have not arrived for your scheduled appointment. We consider 15 minutes past your scheduled appointment time as late. We may still be able to see you, but plan to have your appointment rescheduled to a later time or date. A No Show Fee may apply.
Refills for previously prescribed medications must be called in to the office a minimum of one week before your medication runs out. CNS also welcomes your requests faxed in by your pharmacy to 702-804-1273. Please call for prescription refills (702-804-1212) Monday through Thursday between 8:00 a.m. and 4:00 p.m. When calling the office please provide the following information:
Take all medications as prescribed. As with all medications that are prescribed for you, based on knowledge of your personal needs and medical background, sharing these medications is both medically contraindicated and illegal.
Please do not request a refill of a narcotic as these requests will not be reviewed. If you feel a narcotic should be part of your treatment plan, then please discuss this with your Provider at your appointment for available options and referrals.
For calls that are an emergency, please dial 911. If you are calling for routine questions and inquiries during our office hours, please speak to the office staff so that they can take a detailed message and notify the Provider and their Medical Assistant of your call. For emergency calls after business hours, you will reach our answering service that can page the on-call Provider for assistance with most calls. Remember when the Providers are in clinic with a patient they are able to review your inquiry. Providers will be told of your phone call in-between patients and calls may be returned during and after office hours or as soon as possible.
If you think there is an error with your account or have questions about your bill, please contact us as soon as possible. We must hear from you no later than 60 days after your first bill is sent on which the error problem appeared.
You can telephone us at 702-804-1574, but doing so will not preserve your rights. In writing, give us the following information: your name, account number, the dollar amount of the suspected error, the posting date of the transaction in question, and an explanation of why you believe there is an error. If you need more information, describe the item you are unsure about. Please be sure the person responsible for the account signs all correspondences.
Alternate Payment Options Accepted*
*CNS does not endorse or promote any third-party medical fianancing options.