• Does your office participate with my insurance plan?
• If I scheduled one of your physicians as my specialist and I am unable to get an appointment in to that physician on a given day, can I see another physician or nurse practitioner in your group?
• Do you submit insurance claims for us?
• Why must I show my insurance card at each visit?
• Will a co-pay be collected at each visit?
• How do I get my medical records?
• How will I be billed for services?
• I am a new patient, what do I have to bring with me to my appointment?
• How can I leave a message for our staff?
• When will I know about my test results?
• If my insurance refused to pay for my service, will I be liable for the billing?
• Do you accept Workers Compensation Injuries?
• If I was in an accident, injured or in litigation, can I still be seen?
• How much notice is required for cancellations and how soon can appointments be rescheduled?

Q. How will I be billed for services?

Our office sends out statements monthly on any balance that is due from you after your insurance has settled the claim for the services.  You are billed for any deductibles, coinsurance or other out of pocket expenses determined by your insurance carrier.

Q. I am a new patient, what do I have to bring with me to my appointment?

Since Clinical Neurology Specialists has been referred to you, we will require a referral from your primary care doctor (PCP), whether or not your insurance requires one. We will also require recent medical records pertaining to why you are being referred to us as well as a copy of your insurance card.

Q. How can I leave a message for your staff?

If we are not available to answer your call, you can leave a message with our answering service. Simply leave your full name, phone number(s), and what the message is about and we will return your call as soon as possible.

Q. When will I know about my test results?

If you are calling for your test results, please be advised that our physicians will not be able to give you results before 4pm due to their schedules. All phone calls will be returned after 4pm. If you still have any more questions please ask our staff for a follow-up appointment if one isn't already scheduled.

Q. If my insurance refused to pay for my service, will I be liable for the billing?

Yes, you are liable for any amount that is not payable by the health insurance after we have taken the contracted provider discount. If needed, we accept all major credit cards or our billing department can arrange payments on the remaining balance.

Q. Do you accept Workers Compensation Injuries?

Yes, for testing only we accept workers compensation claims. As any other patient, we require that a referral from your workers compensation adjuster be submitted to authorize service.

Q. If I was in an accident, injured or in litigation, can I still be seen?

No, our office does not accept the above cases or any personal injury scenario. Testing only may be a provided service with the appropriate insurance or authorization form.

Q. How much notice is required for cancellations and how soon can appointments be rescheduled?

Our office requires at the minimum a 24-hour notice for all cancellations or we will charge a $50-75 fee depending on the service. For rescheduling appointments simply ask the staff to reschedule you for the next available opening. If you cancel two or more new patient, follow-ups or testing appointments, then you will be subject to a physicians authorization for a reschedule or be discharged.