- Does your office participate with my insurance plan?
- If I scheduled one of your physicians as my specialist and I am unable to get an appointment in to that physician on a given day, can I see another physician or nurse practitioner in your group?
- Do you submit insurance claims for us?
- Why must I show my insurance card at each visit?
- Will a co-pay be collected at each visit?
- How do I get my medical records?
- How will I be billed for services?
- I am a new patient, what do I have to bring with me to my appointment?
- How can I leave a message for our staff?
- When will I know about my test results?
- If my insurance refused to pay for my service, will I be liable for the billing?
- Do you accept Workers Compensation Injuries?
- If I was in an accident, injured or in litigation, can I still be seen?
- How much notice is required for cancellations and how soon can appointments be rescheduled?
Q. Does your office participate with my insurance plan?
Our office participates with many of the major plans in Nevada . It is always wise to verify current participation for any physician with your plan customer service. You can also call one of our billing staff and we will be happy to assist you.
Q. If I scheduled one of your physicians as my specialist and I am unable to get an appointment in to that physician on a given day, can I see another physician in your group?
No, you can only be seen by the physician you already have an appointment with. Our physicians and physician assistants all participate with the same insurance plans and are able to cover for each other in the event you are not able to be seen by your primary care physician (PCP). For all appointments that need to be cancelled, you will be placed on our early referral list for next immediate appointment date.
Q. Do you submit insurance claims for us?
Our billing department will make two attempts to obtain payment from your insurance carrier. We submit your claim once you have been seen and then again in 30 days if no payment is made by your insurance carrier. At 45 days if no payment is received by your insurance, we will then bill you and ask that you assist us in following up with your insurance plan.
Q. Why must I show my insurance card at each visit?
It is the policy of this office to verify your insurance monthly. Often, insurance plans can make small changes, such as your group number or your co-payment, even though you stay with the same carrier. Your employer may also change plans. In order to most accurately bill insurance on your behalf, we strive to verify this information monthly.
Q. Will a co-pay be collected at each visit?
Because we are contracted with your insurance to help keep your insurance costs down, as part of that effort, our agreement with your insurance carrier states we will collect your co-pay at the time of each visit. Some co-pays differ according to the nature of the visit or test. If you have any questions about your co-pay, please inform the front desk at the time of check in.
Q. How do I get my medical records?
To obtain your medical records you would have to sign a release form provided by our office and website giving us written consent to release your records. You will be asked to provide a driver’s license or a photo ID and pay for a copy fee of $.60 per page.
