Frequently Asked Questions (FAQ)

FAQ Table of Contents

Does your office participate with my insurance plan?

Our office participates with many of the major plans in Nevada. It is always wise to verify current participation for any physician with your plan customer service. You can also call one of our billing staff and we will be happy to assist you.

If I scheduled one of your physicians as my specialist and I am unable to get an appointment in to that physician on a given day, can I see another physician or nurse practitioner in your group?

No, you can only be seen by the physician you already have an appointment with. Our physicians and physician assistants all participate with the same insurance plans and are able to cover for each other in the event you are not able to be seen by your primary care physician (PCP). For all appointments that need to be cancelled, you will be placed on our early referral list for next immediate appointment date.

Do you submit insurance claims for us?

Our billing department will make two attempts to obtain payment from your insurance carrier. We submit your claim once you have been seen and then again in 30 days if no payment is made by your insurance carrier. At 45 days if no payment is received by your insurance, we will then bill you and ask that you assist us in following up with your insurance plan.

Why must I show my insurance card at each visit?

It is the policy of this office to verify your insurance monthly. Often, insurance plans can make small changes, such as your group number or your co-payment, even though you stay with the same carrier. Your employer may also change plans. In order to most accurately bill insurance on your behalf, we strive to verify this information monthly.

Will a co-pay be collected at each visit?

Because we are contracted with your insurance to help keep your insurance costs down, as part of that effort, our agreement with your insurance carrier states we will collect your co-pay at the time of each visit. Some co-pays differ according to the nature of the visit or test. If you have any questions about your co-pay, please inform the front desk at the time of check in

How do I get my medical records?

To obtain your medical records you would have to sign a release form provided by our office and website giving us written consent to release your records. You will be asked to provide a driver's license or a photo ID and pay for a copy fee of $.60 per page.

How will I be billed for services?

Our office sends out statements monthly on any balance that is due from you after your insurance has settled the claim for the services. You are billed for any deductibles, coinsurance or other out of pocket expenses determined by your insurance carrier.

I am a new patient, what do I have to bring with me to my appointment?

Since Clinical Neurology Specialists has been referred to you, we will require a referral from your primary care doctor (PCP), whether or not your insurance requires one. We will also require recent medical records pertaining to why you are being referred to us as well as a copy of your insurance card.

How can I leave a message for our staff?

If we are not available to answer your call, you can leave a message with our answering service. Simply leave your full name, phone number(s), and what the message is about and we will return your call as soon as possible.

When will I know about my test results?

If you are calling for your test results, please be advised that our physicians will not be able to give you results before 4pm due to their schedules. All phone calls will be returned after 4pm. If you still have any more questions please ask our staff for a follow-up appointment if one isn't already scheduled.

If my insurance refused to pay for my service, will I be liable for the billing?

Yes, you are liable for any amount that is not payable by the health insurance after we have taken the contracted provider discount. If needed, we accept all major credit cards or our billing department can arrange payments on the remaining balance.

Do you accept Workers Compensation Injuries?

Yes. We require pre-appointment coordination, including a referral from your workers compensation adjuster be submitted to authorize service.

If I was in an accident, injured or in litigation, can I still be seen?

If you have an attorney, plan to litigate your case, or your medical case involves a Worker's Compensation Adjuster, then please provide this information to the Scheduling Department.

How much notice is required for cancellations and how soon can appointments be rescheduled?

Our office requires at the minimum a 24-hour notice for all cancellations. For rescheduling appointments simply ask the staff to reschedule you for the next available opening. If you cancel and/or do not show for two or more appointments, then you will be subject to a physicians authorization for a reschedule or be discharged.

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